Refund and Returns Policy

Exchange Policy

Customers may request an exchange within 7 days of delivery.

Return Policy

We offer a 7-day return policy for your convenience. If you are not satisfied with your product, you may initiate a return within this period.

• Prepaid Orders: Eligible for refunds to the original payment method.
• Cash on Delivery (COD) Orders: Eligible for store credit or gift card only. These credits can be used for future purchases within 1 year from the date of issuance.

Cancellation Policy

Pre-Dispatch:
If you wish to cancel your order, please email us at support@cutelooms.in within 6 hours of placing your order.

Post-Dispatch:
Once an order has been dispatched, cancellation requests cannot be accommodated. We request customers to review their orders carefully before dispatch.

Important Notes

• An unboxing video is mandatory for all claims to be considered valid. We strongly recommend recording an unboxing video at the time of delivery.
• If you receive a damaged, defective, or incorrect product, please email us at support@cutelooms.in within 7 days of delivery along with clear images and videos.
• After verification, we will provide an appropriate resolution (replacement, refund, or store credit).
• Products must be returned in their original condition — unworn, unused, with all tags intact, and in original packaging.

Contact Us

If you need assistance regarding returns, exchanges, or cancellations, please contact us:

Phone: +91 9354214400
Email: support@cutelooms.in
Hours: Monday – Saturday, 9:00 AM – 6:00 PM
Address:
A-82, Ground Floor, Street No. 15,
Madhu Vihar, Patparganj,
Delhi – 110092, India